Advanced Technologies to Revolutionize Kisan Call Centres, Says Agriculture Minister  

Advanced Technologies to Revolutionize Kisan Call Centres

Agriculture Minister Narendra Singh Tomar has announced a revamp of Kisan Call Centres in response to a decline in calls. The ministry plans to integrate advanced technologies to provide personalized technical solutions to farmers. The tools include chatbots, video calling, two-way video/audio clips, two-way SMS, and AI/ML-based Decision Support Systems (DSS) for real-time responses to farmers’ queries.  

Data shared with the Lok Sabha shows a decreasing trend in call volumes over the years, with 35.22 lakh calls in 2022-23, 47.87 lakh in 2021-22, and 58.38 lakh in 2020-21. In 2022-23, the number of answered calls decreased to 33.53 lakh, while it was 45.81 lakh in 2021-22 and 54.74 lakh in 2020-21. The number of calls not answered in 2022-23 was 1.69 lakh, 2.06 lakh in 2021-22, and 3.64 lakh in 2020-21. 

The implementation of advanced technologies will bring significant benefits to farmers. They will receive customized technical solutions in real-time during crop seasons through voice tech tools, including personalized voice messages and audio/video clips on technologies, pest control, market intelligence, and weather information.Farmers will have the option to send field problem photos and have video calls with Farm Tele Advisors (FTAs) at KCC, facilitating specific issue resolutions. 

Moreover, farmers will receive information about various government schemes and programs from Central, State, and UT governments. They can also voice their concerns or problems related to these schemes through the revamped call centres.  

In conclusion, the Agriculture Minister believes that integrating advanced technologies in Kisan Call Centres will improve support to farmers and provide timely and relevant guidance, contributing to the growth and development of the agricultural sector. 

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